Systems Support Technician

Denver Seminary; Colorado; Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Denver Seminary is seeking a Systems Support Technician to provide Tier I/II IT support for faculty, staff, and students across campus. You will handle hardware and software issues, imaging deployments, and asset management while delivering strong customer service.

The role emphasizes collaboration with the IT team, clear communication, and the ability to translate technical concepts for non-technical users. Higher education experience is a plus, and a technical degree is preferred.

Formación

• Two or more years of IT support experience in a business environment.
• Technical degree preferred.
• Experience in higher education is a plus.
• Proficient with Windows operating systems and Microsoft 365 suite.

Responsabilidades

• Provide Tier I/II support for faculty, staff, and students by phone, email, and in person.
• Prioritize requests while delivering excellent customer service.
• Collaborate with IT team to resolve issues and implement improvements.
• Communicate technical concepts to non-technical users.
• Manage hardware provisioning and asset records; assist with imaging and deployments.
• Troubleshoot network, user accounts (Active Directory), and MS 365 services.

Conocimientos

Customer service

Interpersonal skills

Communication

Windows troubleshooting

Team collaboration

Educación

Technical degree preferred

Herramientas

Active Directory

MS Office (SharePoint & OneDrive)

OS imaging tools

JAMF/Intune

Mac management tools

Descripción del empleo

Denver Seminary is a vibrant, multidenominational graduate school dedicated to preparing men and women to address the world’s needs with the redemptive power of the gospel and the life-changing truth of Scripture. Committed to academic excellence, biblical faithfulness, and personal growth, we serve a diverse student body representing over 50 denominations worldwide. Our mission shapes every role at the Seminary, uniting our work with a greater purpose.

General Statement of Job Function

The Systems Support Technician serves the entire campus community with the following purposes:

• Provides excellent customer service and works well with a team.
• Provides primary Tier I / II technical support of daily operations for faculty, staff, and students by phone, email, and in person.
• Recommends policy and procedure improvements to improve management of end user workstations.
• Proactive monitoring of administration systems for efficient, secure, and reliable workstation operations.
• Ability to understand customer needs so that technical solutions align with their goals and IT department processes.
• Sufficient knowledge of IT operations and the wide array of activities necessary to provide efficient and timely system and application support.

Essential Functions

• Primary support technician involving customer technical issues and questions for a wide range of systems and applications via telephone, email, and walk-ins in a timely manner.
• Effectively prioritize requests all the while providing outstanding customer service.
• Work closely with other IT Team members to resolve customer issues, recommend process improvements, and share lessons learned.
• Ability to communicate technical concepts and educate non-technical customers.
• Progressive understanding of IT processes and ability to perform complex tasks.
• Create and maintain positive working relationships with internal and external customers.
• Support hardware and software systems including desktops, laptops, mobile devices, Audio/Visual components, printers, application support, and network troubleshooting.
• Work closely with customers to provision and replace equipment, including image deployment.
• Manage physical IT assets by entering and updating asset records in the inventory tracking system.
• Coordinate printer maintenance when necessary and maintain printer supply inventory to ensure supplies are always available.
• Monitor endpoint security dashboard to identify potential presence of malware. Verify that security software is properly deployed.
• Resolve client OneDrive, SharePoint, and other Microsoft 365 questions and issues.
• Troubleshoot and resolve various mobile device connectivity problems.Warranty and lease return desktops, laptops, and other equipment as needed.
• Intermediate troubleshooting skills in the areas of: network (i.e. command line and GUI), Windows desktop (e.g. event logs), Client-Server connections, remote connections.

Secondary Functions

• Special projects and duties as assigned.

Education/Training

• Two or more years of relevant experience in a business environment.
• Technical degree preferred.
• Experience in higher education a plus.

Qualifications

• Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
• Agreement with Denver Seminary’s statement of faith.
• Excellent customer and interpersonal skills with a friendly personality.
• Reliable and accountable to accomplish tasks and projects – with a positive attitude.
• Excellent communication skills – verbal and written.
• Self-starter and high attention to detail.
• Experience installing, configuring, and managing Microsoft Windows operating systems in a networked environment with Active Directory.
• Experience installing, configuring, and supporting MS Office applications, including SharePoint and OneDrive.
• Ability to troubleshoot and replace computer hardware components.
• Strong IT acumen and ability to transfer that knowledge to troubleshooting.
• Ability to log and update all requests for service with detailed information in work order tracking system.
• Strong desire to establish and grow technical career.
• Keep a professional appearance and workspace.
• Works well with other team members.

Preferred Experience

• Experience using OS imaging tools.
• Experience managing Mac computers.
• Experience using MDM tool like JAMF/Intune.

Denver Seminary prepares men and women to engage the needs of the world with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professionally in order to lead God’s people in the accomplishment of His mission in the world. The position of Systems Support Technician supports this mission by:

Outcomes

• Providing excellent customer service with a professional and helpful attitude.
• Completing assigned tasks in an efficient, timely, and positive manner.
• Continually growing in IT knowledge, understanding, and ability to execute.
• Providing technical solutions that align with department goals, policies, and processes.
• Proactive in accomplishing tasks, projects, goals, and uses downtime wisely.
• Excellent communication with customers, IT teammates, and Supervisor.

Typical Physical Demands and Working Conditions

Normal office environment with regular computer use, including extended periods of sitting and occasional standing, walking, stair climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds and transport standard photo, video, or event equipment. Regular movement around campus and occasional evening or weekend availability are required for events and live content coverage.

Equal Opportunity and Faith Commitment

Denver Seminary is an equal opportunity employer committed to excellence in all areas of ministry and operations. As a faith-based institution, Denver Seminary exercises its legal rights to prefer candidates who affirm and support our Statement of Faith and Community Values, consistent with applicable religious exemptions under federal law.

Accommodation: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants who require accommodation during the application process should contact Human Resources.

Note: Employment is contingent upon proof of eligibility to work in the United States and successful completion of a background check.