On-Campus IT Support Analyst (Tier 1)

Dallas Theological Seminary; Dallas (TX); On-site; USD 22,041 - 28,929; Part time

Job summary

Dallas Theological Seminary is seeking a part-time Computer Analyst, Tier 1, to provide frontline IT support for faculty, staff, and students at the Dallas Campus. You will assist with phones and in-person requests, handle escalation protocols, and support Windows, MacOS, iPadOS, and Office 365 across a large academic community.

The role emphasizes reliable service, documentation, and training non-technical users to use technology effectively within a dynamic educational setting.

Qualifications

• Administrative experience with one OS upgrade requested.
• Experience servicing MAC and PC hardware requested.
• At least two years related experience requested.

Responsibilities

• Provide excellent customer service to the DTS family (faculty, staff, students, alumni).
• Help ensure that IT policies and standards are observed.
• Install, administrate, monitor, and triage technology products, including Windows and Apple devices, Classroom AV equipment, and various other proprietary devices.
• Create and maintain IT documentation.
• Work with the IT staff community to analyze and resolve problems associated with technical issues.
• Escalate support for unresolved helpdesk issues.
• May test and recommend new procedures, software, and hardware.
• Train non-technical users to teach and equip the DTS family to utilize technology effectively.
• Other tasks as directed by DTS management and IT department personnel.

Skills

Customer service

Frontline communication

Windows

MacOS

Office 365

Classroom technology

Troubleshooting

Training non-technical users

Team communication

Cybersecurity basics

Education

Administrative experience

MAC/PC hardware experience

Two years related experience

Tools

Office 365

Mac & PC hardware

Job description

Dallas Theological Seminary is seeking a part-time Computer Analyst, Tier 1, to provide frontline IT support for faculty, staff, and students at the Dallas Campus. You will assist with phones and in-person requests, handle escalation protocols, and support Windows, MacOS, iPadOS, and Office 365 across a large academic community.

The role emphasizes reliable service, documentation, and training non-technical users to use technology effectively within a dynamic educational setting.