Campus IT Support Specialist: Elevate Student Tech

Vaughn-College-of-Aeronautics-and-Technology; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Long-term disability

Paid time off

Paid holidays

Pre-tax FSA

Retirement plan

Tuition assistance

Job summary

Vaughn College of Aeronautics and Technology is seeking an IT Customer Support Specialist to serve as the primary on-site IT resource for students, faculty, and staff. You will deliver responsive customer service and hands-on support for computers, peripherals, classroom technology, SIS, and related systems across campus.

The role collaborates with the Director of IT Infrastructure and the MSP to resolve issues, maintain inventories, and ensure secure access via Microsoft 365, Entra ID, and

Qualifications

• Associate degree in Computer Science or related field.
• 2–3 years of helpdesk IT support experience.
• Experience supporting cloud-based apps and student information systems (SIS).
• Experience with Windows environments and Microsoft 365.

Responsibilities

• Serve as the first point of contact for student IT support at a walk-up helpdesk and in person on campus.
• Assist in escalating complex issues to MSP or internal teams.
• Maintain documentation of support activities and recurring issues.
• Log and track requests in the ticketing system and manage user accounts.
• Support student accounts and access via Microsoft 365, Entra ID, and Active Directory.
• Assist students with SIS and learning platforms and respond to IT services questions.
• Install, configure, and maintain hardware and software as directed.
• Manage equipment reservations and AV setup for classes and events.

Skills

Windows OS

Microsoft 365

Azure AD

Active Directory

SIS

AV systems

Hardware repair

Customer service

Communication

Education

Associate degree in IT/CS

Bachelor’s degree in IT

Tools

Coursera

Job description

Vaughn College of Aeronautics and Technology is seeking an IT Customer Support Specialist to serve as the primary on-site IT resource for students, faculty, and staff. You will deliver responsive customer service and hands-on support for computers, peripherals, classroom technology, SIS, and related systems across campus.

The role collaborates with the Director of IT Infrastructure and the MSP to resolve issues, maintain inventories, and ensure secure access via Microsoft 365, Entra ID, and