Campus IT Service Desk Technician — Evening & Travel

Cecil-College; Elkton (MD); On-site; USD 23,000 - 32,000; Part time

Job summary

Cecil College is seeking an in-person IT support aide to assist students, staff, and faculty with desktop, laptop, and classroom technology issues. The role involves troubleshooting Windows and Mac systems, documenting service requests, and collaborating with IT staff to resolve tickets efficiently.

Candidates should have a high school diploma (associate degree preferred), experience with Microsoft products, and strong customer service and communication skills.

Qualifications

• High School Diploma required; associates degree preferred.
• Experience with Windows and Mac computers
• Prior working knowledge of Microsoft products
• Technical knowledge of computer and networking hardware
• General knowledge of applications, including MS Office products
• A+ Certification is preferred
• Strong troubleshooting skills
• Good communication skills
• Strong Customer service

Responsibilities

• Answer incoming phone calls from faculty, staff and students needing IT support and direct them or escalate to the appropriate IT staff.
• Log and document service requests in the Service Desk tool in a timely manner.
• Troubleshoot and resolve low to medium complexity issues with guidance from supervisor or other IT staff.
• Research questions using available information resources and assist with installation, configuration, deployment of hardware and software.
• Escalate issues to appropriate IT staff and communicate resolutions to users.
• Create documentation for processes not previously documented.
• Travel between campus locations as needed and provide in-person support.

Skills

Windows OS

Mac OS

Microsoft Office

Customer service

Communication skills

Troubleshooting

Education

High School Diploma

Associates degree preferred

Job description

Cecil College is seeking an in-person IT support aide to assist students, staff, and faculty with desktop, laptop, and classroom technology issues. The role involves troubleshooting Windows and Mac systems, documenting service requests, and collaborating with IT staff to resolve tickets efficiently.

Candidates should have a high school diploma (associate degree preferred), experience with Microsoft products, and strong customer service and communication skills.