Campus IT Service Desk Technician

Macomb Community College; Michigan; On-site; USD 35,000 - 52,000; Full time

Job summary

Macomb Community College seeks a Service Desk professional to serve as the central point of contact for IT support for staff, faculty and students. You will support College-owned hardware, peripherals, operating systems, and approved software, and assist with basic telephony apps such as mobile devices and voicemail.

Responsibilities include creating and maintaining a central Knowledge Base, using a call tracking system to manage information and resolutions, and traveling between campus

Qualifications

• Demonstrated knowledge of hardware devices and software applications.
• Experience using standard office productivity tools may be required.

Responsibilities

• Provide IT support to College staff, faculty and students.
• Support College-owned hardware, peripherals, operating systems and approved software.
• Assist with basic telephony applications including mobile devices, voicemail, and ACD.
• Create and maintain documentation in a central Knowledge Base.
• Record and track issues using a call tracking system and document resolutions.
• Determine end-user problems and apply appropriate resources to resolve them.
• Travel between campus locations may be required.
• Support other CIT teams during peak times as needed.

Tools

Call tracking system

Knowledge Base

Trouble tracking system

Microsoft Office

Job description

Macomb Community College seeks a Service Desk professional to serve as the central point of contact for IT support for staff, faculty and students. You will support College-owned hardware, peripherals, operating systems, and approved software, and assist with basic telephony apps such as mobile devices and voicemail.

Responsibilities include creating and maintaining a central Knowledge Base, using a call tracking system to manage information and resolutions, and traveling between campus