Student Support Guide

Macomb Community College; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Macomb Community College is seeking a student services support assistant to help with admissions, orientation, placement testing, and campus tours. The role supports students, staff, and faculty across multiple student-service processes, including application review, registration, and identification card services.

The position requires a high school diploma and at least three years of customer service experience; experience in higher education is preferred, with duties including data entry,

Qualifications

• High school diploma; some college coursework helpful.
• Three years customer service experience required.
• Higher education setting preferred.

Responsibilities

• Welcome and triage students upon office entry.
• Answering calls on the ACD line, making outbound calls and responding to emails.
• Assist and support students, staff and faculty in the various student service processes.

Skills

Customer service

Telephone/Email

Office support

Education

High school diploma

Some college coursework

Tools

Colleague

Recruit

Job description

Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, student service labs, Macomb OneCard, registration.

• Welcome and triage students upon office entry. May be assigned to work in Admissions & Outreach, Student Services Labs or Placement Testing on any given day.
• Answering calls on the ACD line, making outbound calls and responding to emails from various departmental mailboxes
• Assist and support students, staff and faculty in the various student service processes that could include:

• Admission Account/Application
• Registration – credit and workforce/continuing education
• New Student Orientation
• Macomb OneCard
• Placement Test
• Financial Aid
• Forms/My Macomb

• Direct students to appropriate offices as needed for assistance
• Placement Test administrating

• Proctor test by following appropriate testing procedures
• Process test scores on Colleague
• Provide copies of scores as needed to student
• Maintain accurate test records

• Monitoring and assisting students within the various office locations
• Provide support as needed for campus tours
• Assisting with student data entry in both Recruit and Colleague
• Verify student data and take student photos for the Macomb OneCard
• Handle special projects as assigned
• Participate in departmental trainings as appropriate
• Perform other duties as assigned

High school diploma; some college coursework helpful.Three years customer service experience required. Higher education setting preferred.