Client Services Technician II – Desktop & Support

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 66,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Technician II for Client Services to provide exceptional desktop support and deployment services in clinical, academic, and corporate settings.

You will diagnose problems, implement solutions, and coordinate with technical teams to ensure seamless service delivery. The role emphasizes delivering high-quality customer service, training junior technicians, and maintaining strong end-user communication to improve user experience in a fast-paced

Qualifications

• High School diploma or GED required.
• 3 years related work experience in technical support or client services.
• Ability to apply logical steps to resolve issues and escalate when needed.
• Strong interpersonal skills to provide a positive support experience.
• Familiarity with ticketing systems and documentation workflows.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Customer service

Interpersonal skills

Problem solving

Clear communication

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Job description

Lehigh Valley Health Network, Inc. is seeking a Technician II for Client Services to provide exceptional desktop support and deployment services in clinical, academic, and corporate settings.

You will diagnose problems, implement solutions, and coordinate with technical teams to ensure seamless service delivery. The role emphasizes delivering high-quality customer service, training junior technicians, and maintaining strong end-user communication to improve user experience in a fast-paced