Campus IT Helpdesk Specialist - Student & Staff Support

Utah Valley University; Orem (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Utah Valley University is seeking an Enterprise Service Desk Technician to provide timely, professional technical assistance to students, faculty, staff and the public across multiple channels. You will troubleshoot a wide range of hardware, software, network and application issues while delivering friendly service and clear communication.

In this role you will triage incidents, manage tickets, educate users on IT best practices, and collaborate with campus partners to ensure reliable access to

Qualifications

• Graduation from high school or equivalent.
• Two years of computer-related education or technical support/customer service experience.
• Knowledge of security best practices and confidentiality.

Responsibilities

• First Point of Contact for troubleshooting and issue resolution across multiple channels.
• Incident and service request processing with ticket creation and escalation as needed.
• Deliver exceptional customer service with clear, user-friendly communication.
• Provide basic user training and guidance on technology and self-help resources.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Active listening

Verbal communication

Written communication

Documentation

Conflict de‑escalation

Education

High school diploma

Tools

Ticketing systems

Job description

Utah Valley University is seeking an Enterprise Service Desk Technician to provide timely, professional technical assistance to students, faculty, staff and the public across multiple channels. You will troubleshoot a wide range of hardware, software, network and application issues while delivering friendly service and clear communication.

In this role you will triage incidents, manage tickets, educate users on IT best practices, and collaborate with campus partners to ensure reliable access to