IT Help Desk Technician — Research & Education Support

University of Utah Health; Salt Lake City (UT); On-site; USD 44,000 - 62,000; Full time

Job summary

The University of Utah Health Department of Biochemistry is seeking an IT Helpdesk Technician to provide first-line support for faculty, students, and staff across desktops, laptops, and network services.

You will create and track tickets, install software/hardware, manage assets, provision accounts, and escalate issues as needed. Familiarity with Windows/macOS, ticketing systems (e.g., ServiceNow/Jira), and basic command-line tools is preferred.

Qualifications

• 1 year of higher education can substitute for 1 year of directly related work experience.
• IT Support / Help Desk Technician levels I–IV with increasing experience requirements.
• Preference for Windows/macOS troubleshooting, ticketing systems, and basic command-line tools.

Responsibilities

• Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
• Install and support licensed and internal software/hardware.
• Track computer hardware and software assets.
• Assist with provisioning/deprovisioning access and accounts.
• Maintain printers and coordinate service repairs.
• Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
• Escalate issues as necessary to tier 2/manager or appropriate team/group.

Skills

Windows troubleshooting

macOS troubleshooting

Ticketing systems

Job description

The University of Utah Health Department of Biochemistry is seeking an IT Helpdesk Technician to provide first-line support for faculty, students, and staff across desktops, laptops, and network services.

You will create and track tickets, install software/hardware, manage assets, provision accounts, and escalate issues as needed. Familiarity with Windows/macOS, ticketing systems (e.g., ServiceNow/Jira), and basic command-line tools is preferred.