Campus IT & AV Support Specialist — Training & User Help

University Support Services; Ivins (UT); On-site; USD 53,000 - 58,000; Full time

Job summary

Rocky Vista University in Ivins, Utah, seeks an IT Specialist to deliver routine software and hardware support, end-user training, and system administration for university-supported applications. The role includes AV equipment management, classroom tech support, and remote/onsite assistance to staff, faculty, and students.

The position emphasizes proactive maintenance, ticketing-system governance, and collaboration with IT leadership to resolve issues and support campus events and security

Qualifications

• High School diploma is required; a Bachelor's degree is preferred.
• ITIL v3 or v4 certifications are preferred.
• HDI certifications are preferred.
• Proficiency in Client Operating Systems and Apple iOS.

Responsibilities

• Provide support and training to users on the use of computer software and hardware.
• Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals.
• Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets.
• Perform routine inspections as part of preventative maintenance on equipment; replace defective parts.
• Identify, research, and resolve hardware and software problems.
• Respond to defects reported by users and report to leadership as needed.
• Determine priority/severity of calls and plan workload effectively.
• Elevate serious problems to appropriate group for resolution.
• Transport computers, peripherals, and network components as needed.
• Install, configure, maintain, and troubleshoot AV equipment and classroom technology.
• Support enterprise collaboration and lecture capture platforms (Zoom, Panopto, related tech).
• Provide technical support for classroom tech, events, presentations, and video conferencing.
• Submit verbal and written status reports on technology services and issues.
• Adhere to safety guidelines; attend trainings; perform other duties as assigned.

Skills

AV systems

Zoom

Panopto

Communication

IT security

Active listening

Detail oriented

Cloud infra

Education

High School diploma

Bachelor’s degree

ITIL v3/v4 certifications

HDI certifications

Tools

Extron certification

Remote support tools

Enterprise collaboration platforms

Job description

Rocky Vista University in Ivins, Utah, seeks an IT Specialist to deliver routine software and hardware support, end-user training, and system administration for university-supported applications. The role includes AV equipment management, classroom tech support, and remote/onsite assistance to staff, faculty, and students.

The position emphasizes proactive maintenance, ticketing-system governance, and collaboration with IT leadership to resolve issues and support campus events and security