User Support Services Specialist (part-time, extension Sites) Part-time

Moraine Valley Community College

Palos Hills (IL)

On-site

USD 27,552 - 37,195

Part time

14 days+

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Benefits offered by this job

Health, Dental

Tuition reimbursement

MVCC Tuition waiver

SURS Retirement plan

Vacation Days

Holidays

Sick Leave

Personal days

Bereavement days

Tax-sheltered annuity plans

Job summary

Moraine Valley Community College is seeking a User Support Services Specialist (part-time) to provide first-level end-user support across all sites with a focus on computing equipment, OS and software installations, and network-related issues.

Responsibilities include troubleshooting, hardware repairs, documenting procedures, and assisting in staff training. Strong communication and problem-solving skills are essential.

Qualifications

Minimum one year (full-time equiv.) related experience in end-user computing/helpdesk.
Knowledge of operating system concepts and operation.
Familiar with programs, languages, and supported software packages.
Good communication/interpersonal skills.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to problem solve.

Responsibilities

Installs and troubleshoots computing equipment for end users.
Loads and configures OS and applications on new equipment.
Coordinates warranty hardware problems with third-party vendors.
Assists with hardware/software installation for campus network development.
Updates supported hardware and software as directed.
Keeps managers informed of product problems and customer situations.
Maintains documentation for procedures and processes.
Repairs computing equipment and replaces major hardware components.
Supports installation of system software with backup/recovery controls.
Maintains documentation of all service calls; logs help requests.
Provides first level support for podium setups, phone issues and network problems.
Supports faculty and student online learning and email issues.
Maintains lab wire management and equipment functionality.
Assists in training college staff on hardware/software.
Keeps informed on materials/equipment needed for maintenance.

Skills

OS concepts

Software knowledge

Communication skills

Hardware knowledge

Analytical thinking

Education

High school diploma or GED

Associate’s degree preferred

Tools

PC/Apple devices

Job description

Job Title

User Support Services Specialist (part-time, extension Sites) Part-time

Department

Client Services

Work Location

ALL SITES

Duties

Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications.

The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Duties may include, but are not limited to:

Installs and troubleshoots computing equipment for end users.
Loads and configures operating system and applications on new equipment.
Coordinates warranty hardware problems with third-party vendors or manufacturers.
Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.
Updates supported hardware and software as directed.
Keeps /managers informed of product problems and customer situations.
Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.
Repairs computing equipment as required, including replacement of major hardware components.
Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.
Maintains documentation of all service calls. Log and journal all incoming calls and help requests.
Provides first level support for podium setups, phone problems and network connection issues.
Supports faculty and student Online Learning and E-mail issues.
Maintains Lab wire management and equipment functionality.
Assists in training college staff on installed hardware and software.
Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
First level support for all issues received at the Help Desk.
Maintains college computer related equipment inventory.

Performs other related duties as assigned.

Education/Experience

Minimum of a High school diploma or high school equivalency/GED

1-3 years’ experience working in an end-user computing environment, and experience with PC, Apple and/or mobility devices is required. Associate’s degree preferred.

Please ensure the minimum experience required is reflected in your resume and application materials. Minimum one year (full-time equiv. related experience required)

Qualifications

In addition to a minimum of one year experience in an end user computing/user support/helpdesk environment and requirements noted above, other qualifications include: Knowledge of operating system concepts and operation. Familiarly with programs, languages, and supported software packages. Good communication/interpersonal skills.Knowledge of personal computing hardware components. Demonstrated analytical ability to logically approach problem solving.

Position Status

Part Time

Hours

General Hours Monday-Friday 8:00 a.m.- Noon On occasion, other hours may be needed for operational needs. Summer schedule may differ. Must be able to work all campus sites (main campus/Palos Hills and extension sites in Blue Island/ECBI and /or Tinley Park/SWEC)

Salary/Wage

$23.56 plus exceptional benefits

Hourly/Salary

Hourly

Benefits

PT Support Staff Position

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees, insurance options, and retirement benefits in a collaborative and friendly environment. These include: