Campus IT Field Technician: Networks & User Support

Boldyn Networks

New Jersey

On-site

USD 34,000 - 41,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Hourly pay

Annual bonus

Learning and development opportunities

Competitive benefits

Paid parental leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Job summary

Boldyn Networks is seeking a Field Service Representative to join our on-site team at Rider University in Lawrence Township, NJ. You will deliver IT infrastructure support for students and staff, handle hardware installation, device imaging, and account provisioning, while ensuring service levels and end-user satisfaction.

The role requires experience with Windows/Mac, ticketing systems, cloud services, and basic networking.

Qualifications

1 to 3 years Windows and/or Mac OS hardware and software support.
1 to 3 years of help desk experience in a medium to large scale environment.
Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others.
Documenting and adhering to established technical procedures and best practices.
Experience managing workload with a ticketing system, ServiceNow experience preferred.
Remote desktop support.
Understands Active Directory user accounts, security groups, and file share permissions
Understands system virtualization and reducing hardware footprint

Responsibilities

Provide exceptional service to customers.
Respond to emergency outages promptly.
Maintain own schedule for onsite customer appointments within 24-48 hour SLA.
Configure, install, and support hardware and peripherals (laptops, desktops, monitors, keyboards, printers).
Support Windows, Mac OS, and potentially Linux.
Manage tickets using the help desk ticket queue.
Track and update escalation tickets.
Maintain inventory of equipment and notify when thresholds are reached.
Prepare new/reclaimed equipment for deployment using imaging tools.
Manage accounts and equipment for new-hire/termination processes.
Coordinate with vendors for warranty support (Dell, Cisco, Aruba/HP, CDW, others).
Provide end-user training on IT topics.
Troubleshoot basic network connectivity (LAN/WiFi, TCP/IP, DHCP, DNS).
Support administration of VoIP and LiveOps chat systems.
Administer cloud accounts (Office 365, Exchange, SharePoint Online, DropBox for Business).
Support locally-installed applications (MS Office, Adobe, Evernote, MindJet MindManager).
Provide level support of network devices.
Support and administer office security system accounts (access codes, fobs).
Address end-user and network escalations.
Coordinate client activities (move-ins, conferences, events).
Monitor and retire equipment alarms.
Assist with customer install activities.
Adhere to Boldyn policies in your region.
Generate reports as required.
Attend training events as required.
Other documentation and administrative duties as requested.