Campus IT End-User Support Technician

Pensacola-State-College; Pensacola (FL); On-site; USD 34,000 - 36,000; Full time

Job summary

Pensacola State College is seeking a Technology Support Technician to provide elevated end-user support across campus computing spaces, labs and libraries. The role involves maintaining computers, peripherals and software, with emphasis on backups and reliable reinstallations.

The candidate should have strong communication, problem-solving and customer-service skills, plus at least an associate degree and two years’ related experience. Evening/weekend hours may be required.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving skills and customer service orientation.
• Two years of experience supporting networked computers in a large enterprise environment is preferred.

Responsibilities

• Support college-owned computers, laptops, peripherals and software for students, faculty and staff.
• Install, upgrade, and maintain end-user equipment including lab computers and audio-visual gear.
• Assist onboarding of staff with network and telecommunications setup.

Skills

Verbal and written communication

Problem-solving

Customer service

Education

Associate degree

Job description

Pensacola State College is seeking a Technology Support Technician to provide elevated end-user support across campus computing spaces, labs and libraries. The role involves maintaining computers, peripherals and software, with emphasis on backups and reliable reinstallations.

The candidate should have strong communication, problem-solving and customer-service skills, plus at least an associate degree and two years’ related experience. Evening/weekend hours may be required.