Part-Time Technology Support (FY 2026 - 2027)

The Chronicle Of Higher Education, Inc.; Pensacola (FL); On-site; USD 17,047 - 24,280; Part time

Job summary

The Chronicle Of Higher Education, Inc. is looking for a part-time Technology Support position in Pensacola, Florida. This role offers up to 29 hours per week at a rate of $15.00/hour, focusing on providing technical support for college-owned computers and software.

You will assist students, faculty, and staff, helping maintain documentation and supporting onboarding activities. The ideal candidate will have strong communication skills, be detail-oriented, and capable of lifting up to 50 pounds.

Qualifications

• Experience in computer support/training.
• Proficiency in Microsoft Windows and Office applications.
• Ability to work independently as well as in a team.

Responsibilities

• Assist with technical support for college technology.
• Maintain documentation and track support for end-users.
• Perform basic network and telecommunications activities.

Skills

Strong verbal and written communication skills

Problem-solving skills

Customer service skills

Teamwork

Education

High school coursework related to computer support

Tools

Microsoft Windows

Microsoft Office

Outlook

Job description

Job Description

Join the PSC family and connect with accomplished and diversecolleagues who inspire and innovate students and transform livesand futures. Along with helping our students reach their goals, Pensacola State makes career fulfillment a reality.

The part-time technology support position allows for a maximum of29 weekly hours. This position participates in various supportivefunctions for all College-owned computers, laptops, peripherals,and software for student, faculty, and staff end-users in computingspaces, classrooms, and libraries. It supports onboarding workersfor network and telecommunications. Reports to Coordinator,Technology Support.

NOTE: This is an open applicant pool. Positions arefilled by the department on an as-needed basis. Unless specificallystated, part-time positions are not eligible for the College'sbenefits package.

Duties and Responsibilities

• Assists with the technical support of all College-ownedtechnology for students, faculty, and staff end-users.
• Works with Technology Support staff to accomplish completion ofprojects and tasks with developed timelines.
• Assists with maintaining accurate documentation and tracking ofsupport and service for all student, faculty, and staff end-users,computer equipment, software, and peripherals.
• Assists with follow-up support for end-users, asnecessary.
• Assists with documentation for training and instruction for allstudent, faculty, and staff end- users.
• Assists with the security, cleanliness, and orderly conditionof computer spaces and all working spaces, equipment, andfacilities. Reports any recommendations to the Technologystaff.
• Assists with an accurate inventory of supplies and systems asrequested by Technology staff.
• Processes telecommunication transactions for new workers,change requests for existing workers, and provides training asneeded.
• Assists various basic network & telecommunicationsactivities, including, but not limited to, cabling,telecommunication system configuration, network configuration, andend-user support.
• Responsible for knowing and conforming to all safety practicesand regulations that apply to this specific area and position. Unsafe conditions should be reported to the immediate supervisorand to the Pensacola State College Police Department/PublicSafety.
• Performs other duties as assigned.

Essential Functions

• Strong verbal and written communication skills with the abilityto be detail-oriented in a fast-paced, team-orientedenvironment.
• Problem-solving skills, including researching for technicalinquiries and providing solutions. Must demonstrate a positiveattitude and excellent customer service skills.
• Must be able to work effectively and respectfully with teammembers as well as independently.
• May be required to travel in-district.

Minimum Qualifications

High school coursework or documentedcourse completion related to computer-oriented support/training. Excellent interpersonal skills and a demonstrated proficiency in Microsoft Windows operating systems, Office applications, and Outlook email are required. Successful results of a criminal background check are required.

Background Check Requirement

Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted onevery successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Hourly Rate

$15.00

Physical Demands

The physical demands described here arerepresentative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity Statement

Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, sex, age, religion, marital status, pregnancy, disability, sexualorientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Equal Opportunity Compliance at [phone], Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.