Technology Support Lead – IT Operations & Training

Pensacola-State-College; Pensacola (FL); On-site; USD 48,000 - 53,000; Full time

Job summary

Pensacola State College seeks a Coordinator, Technology Support to lead the Technology Support Center and field teams, ensuring high-quality IT and audiovisual support across the college. You will supervise staff, manage assets, and coordinate training while maintaining security and performance standards.

The role collaborates with Coordinators and reports to the Senior Coordinator, Technology Support, contributing to a positive customer experience and reliable services across the campus.

Qualifications

• Requires associate degree in CS/IT or closely related field.
• Two years of full-time experience in technical support with supervisory or lead experience.
• Background checks are required by College policy.

Responsibilities

• Oversee Technology Support Center staff and field teams.
• Maintain inventories and lifecycle management of technology assets.
• Provide advanced technical support and training, ensure contract/performance compliance.

Skills

Leadership

Customer-focused support

Network troubleshooting

Account administration

Education

Associate degree in computer science / information technology

Tools

Microsoft 365

Azure Active Directory

Windows environments

macOS systems

Mobile Device Management

Job description

Pensacola State College seeks a Coordinator, Technology Support to lead the Technology Support Center and field teams, ensuring high-quality IT and audiovisual support across the college. You will supervise staff, manage assets, and coordinate training while maintaining security and performance standards.

The role collaborates with Coordinators and reports to the Senior Coordinator, Technology Support, contributing to a positive customer experience and reliable services across the campus.