Tech Support Coordinator — IT Ops & Training Lead

WSRE; Pensacola (FL); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

HSA/FSA

Job summary

Pensacola State College is hiring a Coordinator, Technology Support to lead the Technology Support Center staff and daily operations in Pensacola, FL. You will coordinate IT and audiovisual support services, collaborating with other coordinators and reporting to the Senior Coordinator, Technology Support.

Requirements include an associate degree in IT/CS, two years of technical support experience (lead/supervisory preferred), and a background check.

Qualifications

• Associate degree in computer science, information technology, or a closely related field.
• Two years of full-time experience in technical support with supervisory or lead experience.
• Background check required.

Responsibilities

• Oversee the Technology Support Department staff and daily operations.
• Ensure delivery of technical and audiovisual support services with strong customer experience across all support functions.

Skills

Supervisory experience

Technical support

Account administration

Network troubleshooting

Customer service

Education

Associate degree in CS/IT or related field

Tools

Microsoft 365

Azure Active Directory

Windows environments

macOS

Mobile Device Management

IT service management tools

Job description

Pensacola State College is hiring a Coordinator, Technology Support to lead the Technology Support Center staff and daily operations in Pensacola, FL. You will coordinate IT and audiovisual support services, collaborating with other coordinators and reporting to the Senior Coordinator, Technology Support.

Requirements include an associate degree in IT/CS, two years of technical support experience (lead/supervisory preferred), and a background check.