Campus IT Desktop Support Coordinator — Lead End-User Tech

umd; College Park (MD); On-site; USD 79,000 - 95,000; Full time

Job summary

The University of Maryland's Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team in College Park. You will support desktop computers, applications, and audiovisual equipment, installing and testing systems within established standards and guidelines.

The position requires independent and team-based problem solving, one-on-one end-user consulting, and leading desktop support projects.

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of professional information technology experience.
• Additional work experience may substitute for up to four years of education.

Responsibilities

• Provide technical support for desktop computers, applications, audiovisual equipment, and related technology.
• Lead and coordinate desktop support projects and provide one-on-one end-user consulting.
• Diagnose and resolve problems across systems following established standards and guidelines.

Skills

IT knowledge

Software tools

Oral & written communication

Office productivity

Policies interpretation

Multitasking

Education

Bachelor's degree

Tools

MacOS

JAMF

VDI

BitLocker

Azure

Intune

Office 365

OMS

AWS

Job description

The University of Maryland's Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team in College Park. You will support desktop computers, applications, and audiovisual equipment, installing and testing systems within established standards and guidelines.

The position requires independent and team-based problem solving, one-on-one end-user consulting, and leading desktop support projects.