IT Desktop Support Coordinator Lead

umd; College Park (MD); On-site; USD 116,000 - 139,000; Full time

Job summary

University of Maryland seeks an IT Desktop Support Coordinator Lead within the Division of Information Technology (DIT) to advance endpoint management and asset control. You will guide Windows and Mac environments, drive automation, and collaborate on deployments and security enhancements.

The role requires strong communication, mentorship, and project leadership while supporting enterprise systems such as Azure, Intune, and Office 365. An in-person presence at College Park is expected.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Seven (7) years of professional IT infrastructure experience.
• Excellent written and oral communication skills with ability to adapt style to audiences.
• Ability to independently prioritize and execute advanced support requests.

Responsibilities

• Deploy, configure, and secure Windows and Mac endpoints in various environments.
• Manage Mac OS using JAMF and scripts for configuration and management.
• Automate desktop management processes with scripting to boost efficiency.
• Plan and implement system enhancements and deploy new apps/services.
• Handle patch deployment, packaging, and remediation scripts.
• Leverage AD, Azure, InTune, Office 365, OMS, and AWS to optimize performance.
• Provide AV/room tech support for conference rooms.
• Test OS releases, patches, and software deployments before rollout.
• Remediate security vulnerabilities on endpoints.
• Operate within ServiceNow to resolve incidents within SLA.

Skills

Excellent communication

Stakeholder management

Mentorship

Project leadership

Incident management

Time management

Customer service

Education

Bachelor’s degree

Tools

JAMF

Active Directory

Microsoft Azure

Intune

Office 365

VDI

BitLocker

AWS

Job description

Job Description Summary

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator Lead to join our Platform Services team. As a member of the Enterprise Desktop team, the IT Desktop Support Coordinator Lead is part of a team that continues the evolution of the workstation computing environment. This position plays a major role in the technical implementation of workstation endpoint management, application deployment and updates, and asset management. This position proposes and helps with design to the current environment. The primary role of this position is to provide support for our Windows and Mac operating systems endpoints.

Job Responsibilities

• Deploy, integrate, configure, and secure Microsoft Windows Desktop and Mac operating systems in Active Directory, standalone, and hybrid environments (on-premises and cloud-based).
• Manage and maintain Mac operating systems, including in-depth use of JAMF and Mac scripting for effective configuration and management.
• Automate desktop management processes using programming and scripting languages to streamline operations and increase efficiency.
• Plan, develop, and implement system enhancements, incorporating new features for Windows Desktop and Mac operating systems, and deploy new applications and services as needed.
• Manage patch updates and create application deployment packages, including scripting, re-packaging, and automating deployment/remediation processes.
• Utilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Active Directory, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations.
• Conference room technology support includes AV equipment, projectors, and other necessary accessories.
• Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Ability to remediate security vulnerabilities in managed endpoints.
• Work within an incident management system (I.E., ServiceNow) to resolve service-impacting problems within the established SLA timelines, communicating well with end-users and co-workers throughout the process.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.

Licenses/Certifications: Possession of a valid driver’s license is required.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Seven (7) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure.

Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

Excellent written and oral communication skills with the capability of adapting communication style to different audiences.

Ability to independently prioritize and execute advanced support and feature requests in area of expertise.

Skilled in overseeing IT projects and associated team members with a primary focus is on the execution and delivery of technical initiatives.

Ability to to lead presentations and training with large groups.

Proven track records for quickly learning new technologies up and to the point of being a subject matter expert.

Able to organize and provide significant mentorship to project team members.

Skilled in solving problems of high complexity both independently and with other team members.

A demonstrated commitment to customer service and adept stakeholder management.

Provides leadership and helps bridge the gap between team manager and team members on technical topics.

Ability to effectively manage workload and delivery assignments on time.

Skilled in the use of office productivity software such as Office 365 or Google Workspaces.

Subject matter expert in at least two (2) technical areas.

Additional Job Details

Preferences:

• Experience deploying, integrating, configuring, and securing Microsoft Windows Desktop and Mac operating systems in an Active Directory, and standalone environments as well as hybrid environments (on-premises and cloud-based).
• Experience in, and in-depth knowledge of, the Mac operating system, JAMF, and Mac scripting.
• Experience automating processes using programming/scripting languages for desktop management.
• Experience performing systems planning and development to include new features in the Windows Desktop & Mac operating systems and the ability to deploy new applications and services.
• Experience with patch management and development of application deployment packages including scripting, application re-packaging, and automated deployment/remediation.
• Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Office 365, OMS, and Amazon Web Services.

Licenses/Certifications:

• Drivers license (Required)
• Jamf Certification (Preferred)
• Microsoft Certification (Preferred)

Additional Information:

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position.

Remote Work:

• This position may be eligible for some telework, but that will be dependent on projects and needs of the project/department. There will be a regular in-office requirement.

Required Application Materials:

• Resume
• Cover Letter
• List of three References

Best Consideration Date: August 11, 2026

Posting Close Date: Open Until Filled

Open Until Filled: Yes

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland’s State Ethics Commission website.

Department

DIT-EE-Platform Services

Worker Sub-Type

Staff Regular

Salary Range

$116,160.00 - $139,392.00

Benefits Summary

For more information on Regular Exempt benefits, select this.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Resources

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