IT Desktop Support Coordinator

umd; College Park (MD); On-site; USD 79,000 - 95,000; Full time

Job summary

The University of Maryland's Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team in College Park. You will support desktop computers, applications, and audiovisual equipment, installing and testing systems within established standards and guidelines.

The position requires independent and team-based problem solving, one-on-one end-user consulting, and leading desktop support projects.

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of professional information technology experience.
• Additional work experience may substitute for up to four years of education.

Responsibilities

• Provide technical support for desktop computers, applications, audiovisual equipment, and related technology.
• Lead and coordinate desktop support projects and provide one-on-one end-user consulting.
• Diagnose and resolve problems across systems following established standards and guidelines.

Skills

IT knowledge

Software tools

Oral & written communication

Office productivity

Policies interpretation

Multitasking

Education

Bachelor's degree

Tools

MacOS

JAMF

VDI

BitLocker

Azure

Intune

Office 365

OMS

AWS

Job description

Job Description Summary

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this position will assist with technical support of desktop computers, applications, audiovisual equipment and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require knowledge of application software and operating systems to diagnose and resolve unique, recurring, and non-recurring problems.

The position also provides one-on-one consulting with end users and the University community and will lead and coordinate desktop support projects. This position requires independent and team-based analyses, problem-solving, and communication. Work is performed with little supervision and requires initiative and judgment. This position requires the possession of a valid driver’s license.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.

Licenses/Certifications: Valid driver's license required for operating state vehicle.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: One (1) year of professional information technology experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of IT systems.

Knowledge of procurement of software tools and services.

Skill in oral and written communication.

Skilled in the use of office productivity software such as Office 365 or Google Workspaces.

Ability to interpret and apply policies, procedures, regulations, and laws.

Ability to multitask while demonstrating a commitment to customer service.

Additional Job Details

Preferences:

• Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Microsoft Office 365, OMS, and Amazon Web Services.
• CompTIA A+ Certification.
• Jamf certification
• Microsoft certification

Additional Information:

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

DIT-EE-Platform Services

Worker Sub-Type

Staff Regular

Salary Range

$79,040.00-$94,848.00

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Resources

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