Campus IT & AV Technician

Benedictine University; Lisle (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Life Insurance

Paid Time Off (PTO)

Retirement Plans

Mental Health Support

Tuition Reimbursement

Financial Wellness Advisors

Employee Assistance Programs (EAP)

Job summary

Benedictine University seeks a PC & Media Technician in Lisle, IL. This full-time, benefit-eligible role provides essential IT support across campus, including AV systems in smart classrooms, faculty and student assistance, and equipment setup for events.

You will troubleshoot hardware and software, maintain assets, staff the walk-up Help Desk as needed, and help move and install equipment. Strong communication, customer service, and teamwork are required, with Proficiency in Windows and

Qualifications

• Demonstrable knowledge of computer troubleshooting skills.
• Excellent communications skills.
• Excellent customer service skills.
• Excellent interpersonal/human relations skills.
• Ability to work with a diverse workforce and user base.
• Excellent organizational and analytical skills.

Responsibilities

• Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance and support of hardware, software, smart classroom media devices, and presentation equipment.
• Provides staffing for the University’s walk-up Help Desk as needed with in person support, answering or making calls to users, replying to email, or responding to assigned tickets in the Help Desk software.
• Assist with tracking and updating of hardware and software asset inventory.
• Coordinate outsourced hardware repairs for IT/AV equipment such as computers, AV equipment, and printers.
• Setup and operation of AV/IT equipment at programs, events, seminars, board meetings and any other special events that occur on or off campus. Schedule and set up web video conferences and/or conference calls as needed for large events. Manage event requests and attend 4-2-1 meetings to ensure event requirements and setups.
• Develop creative resolutions to current and anticipated challenges using existing technology, new technology, and new applications of technology the university already deploys.
• Other duties as assigned.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Analytical skills

Education

High School/GED required

Bachelor's degree preferred

Tools

MS Windows

Microsoft 365

MacOS

iOS

CompTIA A+

Job description

Benedictine University seeks a PC & Media Technician in Lisle, IL. This full-time, benefit-eligible role provides essential IT support across campus, including AV systems in smart classrooms, faculty and student assistance, and equipment setup for events.

You will troubleshoot hardware and software, maintain assets, staff the walk-up Help Desk as needed, and help move and install equipment. Strong communication, customer service, and teamwork are required, with Proficiency in Windows and