Campus IT and AV Desktop Support Technician

Stanbridge University; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan

401k

Paid Time Off

Job summary

Stanbridge University is seeking an End-User Desktop Support Technician to provide hands-on technical support to faculty, staff, and students across the university environment. This role covers desktop, classroom, audiovisual, hardware, software, and connectivity support to ensure reliable day-to-day technology operations.

The ideal candidate will move between workstation troubleshooting and physical deployment, with ownership of routine requests and campus technology deployment projects.

Qualifications

• 1–2 years of hands-on desktop support, help desk, or comparable IT experience preferred.
• Strong working knowledge of Windows 10/11 operating systems.
• Proficiency with Microsoft 365, including Outlook, Word, PowerPoint, and Excel.
• Experience troubleshooting desktop and laptop hardware, peripherals, operating systems, and common business applications.
• Familiarity with Microsoft Active Directory, including basic user and computer account administration.
• Experience supporting common hardware platforms, including Dell, Lenovo, and Chromebooks.
• Familiarity with Google Workspace/Google Admin, Chrome OS, Zoom, and Box preferred.
• Experience with Windows Deployment Services (WDS) or comparable imaging deployment technologies.
• Strong analytical, diagnostic, and problem-solving skills.
• Ability to prioritize multiple support requests and manage incidents through resolution.
• Strong written and verbal communication skills with a demonstrated commitment to customer service.
• Ability to explain technical information clearly to users with varying levels of proficiency.

Responsibilities

• Provide timely, professional technical support to faculty, staff, and students via phone, email, tickets, and in‑person requests.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, docking stations, keyboards, mice, printers, phones, and peripherals.
• Diagnose and resolve hardware, software, OS, application, connectivity, and performance issues.
• Deploy and maintain standardized Windows images using WDS or imaging technologies.
• Perform hardware upgrades, replacements, and repairs as needed.
• Install, configure, deploy, relocate, and troubleshoot computers and AV equipment across campus.
• Set up classroom AV and instructional technology, displays, and conferencing systems.
• Document incidents and resolutions in IT procedures; manage incidents from intake to resolution.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Network basics

Tools

Windows 10/11

Microsoft 365

Google Workspace

Chrome OS

Zoom

Box

WDS

Job description

Stanbridge University is seeking an End-User Desktop Support Technician to provide hands-on technical support to faculty, staff, and students across the university environment. This role covers desktop, classroom, audiovisual, hardware, software, and connectivity support to ensure reliable day-to-day technology operations.

The ideal candidate will move between workstation troubleshooting and physical deployment, with ownership of routine requests and campus technology deployment projects.