Campus Hospitality & Information Concierge

Friendship Haven; Fort Dodge (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Friendship Haven seeks a friendly, detail-oriented Welcome Center Associate to manage first impressions, greet visitors, handle inquiries, and coordinate campus activities. You will support transportation, events, and gift shop operations while maintaining the campus information systems.

The role emphasizes customer service, teamwork, and reliable communication with residents, guests, and staff in a resident-centered care environment.

Qualifications

• Ability to deliver excellent customer service and hospitality services.
• Attention to detail and critical thinking.
• Proficiency in writing and communicating with team members and the general public.

Responsibilities

• Answer telephone calls and direct to appropriate team members as needed.
• Process mail for residents and employees and support reports by the Business Office.
• Review meeting room reservations and campus events to answer questions.
• Maintain the campus CCTV and digital signs.
• Welcome visitors and provide information and directions; assist with transportation coordination.
• Coordinate gift/coffee shop operations and promote daily specials.

Skills

Excellent customer service

Communication skills

Teamwork

Computer skills

Phone system

Education

High school diploma or equivalent

Tools

Word processing

Excel (basic)

Outlook

PowerPoint

Job description

Friendship Haven seeks a friendly, detail-oriented Welcome Center Associate to manage first impressions, greet visitors, handle inquiries, and coordinate campus activities. You will support transportation, events, and gift shop operations while maintaining the campus information systems.

The role emphasizes customer service, teamwork, and reliable communication with residents, guests, and staff in a resident-centered care environment.