Part Time Hospitality Assistant

Friendship Haven; Fort Dodge (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Friendship Haven seeks a friendly, detail-oriented Welcome Center Associate to manage first impressions, greet visitors, handle inquiries, and coordinate campus activities. You will support transportation, events, and gift shop operations while maintaining the campus information systems.

The role emphasizes customer service, teamwork, and reliable communication with residents, guests, and staff in a resident-centered care environment.

Qualifications

• Ability to deliver excellent customer service and hospitality services.
• Attention to detail and critical thinking.
• Proficiency in writing and communicating with team members and the general public.

Responsibilities

• Answer telephone calls and direct to appropriate team members as needed.
• Process mail for residents and employees and support reports by the Business Office.
• Review meeting room reservations and campus events to answer questions.
• Maintain the campus CCTV and digital signs.
• Welcome visitors and provide information and directions; assist with transportation coordination.
• Coordinate gift/coffee shop operations and promote daily specials.

Skills

Excellent customer service

Communication skills

Teamwork

Computer skills

Phone system

Education

High school diploma or equivalent

Tools

Word processing

Excel (basic)

Outlook

PowerPoint

Job description

Supervised by: Campus Information & Impressions Leader

Purpose of the Position

To provide comprehensive communication services to residents/team members and guests. Will be responsible for all first and ongoing impressions of campus. Will be the primary source of information and coordination for all campus activities. Will oversee and coordinate, along with team members, hospitality services to residents, guests, team members and all customers in accordance with Friendship Haven’s philosophy on excellent customer service.

Responsibilities

Core Responsibilities

• Answer telephone calls in an efficient manner, answering questions when able or directing calls to appropriate team members in order to best meet the callers’ needs, following up when appropriate.
• Process incoming/outgoing mail for residents and employees, preparing reports, as needed, by the Business Office.
• On a daily basis, review various meeting room reservations, campus events, funerals, etc. in order to answer questions from residents/guests.
• Maintain Friendship Haven’s internal resident closed circuit television system and campus digital signs.

Customer Service

• Proactively welcome and greet visitors as they enter the Friendship Haven Welcome Center, answering questions and/or guiding them to appropriate neighborhood/team member.
• Be knowledgeable about all areas of campus, answering questions and/or dispersing information, as needed.
• Ensure customer service excellence is provided at all times along with communicating and providing needed information to security.
• Other responsibilities, as assigned.

Campus Transportation Coordination

• Responsible for scheduling transportation for all campus residents’ appointments, as requested.
• When possible, encourage and facilitate resident recreational transportation, with the assistance of Life Enrichment and the Activity Director.

Gift/Coffee Shop Coordination

• Be the primary Pocket Door contact, providing customer service in the gift/coffee shop.
• Create and promote monthly coffee and/or food specials.
• Ability to prepare food and coffee drinks daily.

Knowledge, Skills and Abilities

• Ability to deliver excellent customer service and hospitality services.
• Attention to detail and critical thinking skills.
• Abide by Friendship Haven Standards of Personal Performance and Code of Ethics.
• Ability to work effectively with co-workers in a team environment.
• Knowledge of computer/technology/phone system.
• Support the mission, vision and values of Friendship Haven.
• Proficiency in writing and communicating with team members and the general public.
• Accountability to complete tasks with minimal supervision.
• Ability to be tactful in resolving customer service concerns and situations.
• Ability to be flexible with scheduling and assignments.
• Education: Level of education to communicate effectively.
• Experience: Knowledge of computer software (Word, basic Excel, PowerPoint, Outlook, etc.)

Physical Demands

Sits, stands, bends, lifts and moves during work hours.

Should be capable of lifting up to 30 pounds as needed.

Mental Demands

Subject to frequent interruptions.

May be subject to hostile and emotionally upset residents, families and visitors.

If you are a great team player and passionate about resident-centered care, we want to talk to you! Great benefits!

Friendship Haven is an equal opportunity employer and does not discriminate on the bases of race, color, national origin, age, religion, creed, disability, veteran’s status, gender, sexual orientation, gender identity or gender expression. By submitting this application, I certify all information contained within this application is correct to the best of my knowledge. I acknowledge that providing false information is grounds for refusing to hire me, or for termination should I be hired.