Campus Front Desk & Enrollment Technician

southtexascollege; Trevino Colonia (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The South Texas College Educational Technologies department is seeking a Customer Service Technician. You will deliver a friendly, knowledgeable impression to the public and College employees while providing information about Institute for Advanced Manufacturing programs and assisting with enrollment activities.

Responsibilities include managing the front desk, assisting with recruitment, registering students, processing payments, and maintaining student databases and course schedules.

Qualifications

• College certificate with at least 30 college hours.
• At least 6 months of customer service experience (preferred).
• Experience with Banner or similar enterprise systems (preferred).

Responsibilities

• Respond to inquiries and provide information about Institute for Advanced Manufacturing programs.
• Manage front reception area.
• Recruit and mail brochures and flyers in response to inquiries.
• Register students for courses and verify payments.
• Create and update student database.
• Maintain course schedules and communicate status to instructors and students.
• Accept payments during events and route to Cashier's Office.
• Cancel classes and notify affected parties.
• Prepare instructional packets and arrange supplies.
• Assist with marketing and data retrieval.
• Perform other duties as assigned.

Skills

Communication skills

Microsoft Office

Bilingual (English-Spanish)

Time management

Teamwork

Flexible hours

Mission-driven

Reading/Writing

Presentation skills

Basic math

Instruction following

Problem solving

Education

College certificate

Tools

Banner (enterprise systems)

Job description

The South Texas College Educational Technologies department is seeking a Customer Service Technician. You will deliver a friendly, knowledgeable impression to the public and College employees while providing information about Institute for Advanced Manufacturing programs and assisting with enrollment activities.

Responsibilities include managing the front desk, assisting with recruitment, registering students, processing payments, and maintaining student databases and course schedules.