Remote Customer Service Technician II — Higher Ed

South Texas College; McAllen (TX); Presencial; USD 33.000 - 47.000; Jornada completa

Descripción de la vacante

South Texas College’s Centers for Learning Excellence seeks a Customer Service Technician to greet students and staff, answer inquiries, and provide information about CLE spaces and programs. The role supports attendance tracking, scheduling, and departmental tasks, while assisting with marketing and data retrieval.

The position requires strong communication, organization, and computer skills, with a preference for bilingual English/Spanish. Evening or weekend availability may be required.

Formación

• Minimum of 6 months of customer service experience.
• College hours or certificate required.
• Bilingual English/Spanish preferred.
• Excellent oral and written communication skills.
• Proficient with Microsoft Office and internet research.
• Ability to multitask and meet deadlines.

Responsabilidades

• Manages front reception area and serves as a customer service representative for CLE in-person and online.
• Responds to inquiries and provides general information and assistance about CLE resources, spaces, and programs.
• Assists with attendance tracking and appointment scheduling software.
• Supports marketing and data retrieval for the department.
• Prepares packets for Supplemental Instruction Leaders and tutors as needed.

Conocimientos

Customer service

Communication

Bilingual EN/ES

MS Office

Multitasking

Reading comprehension

Attention to detail

Educación

30 earned college hours

College Certificate

Herramientas

Microsoft Office

Descripción del empleo

South Texas College’s Centers for Learning Excellence seeks a Customer Service Technician to greet students and staff, answer inquiries, and provide information about CLE spaces and programs. The role supports attendance tracking, scheduling, and departmental tasks, while assisting with marketing and data retrieval.

The position requires strong communication, organization, and computer skills, with a preference for bilingual English/Spanish. Evening or weekend availability may be required.