Enrollment & Front Desk Specialist

South Texas College; McAllen (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

South Texas College is seeking a Customer Service Technician in the Educational Technologies department. The role focuses on delivering exceptional customer service to the public and college staff, handling inquiries, and providing information about Institute for Advanced Manufacturing programs.

Responsibilities include managing the front reception, assisting with marketing materials, registering students, and maintaining payment verification and student databases, with opportunities to work

Qualifications

• College Certificate, a minimum of 30 college hours required.
• At least six months of customer service experience preferred.
• Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Responsibilities

• Manages front reception area.
• Responds to inquiries and provides general information to the public and College employees.
• Registers students for courses and verifies payments.
• Maintains course schedules and updates student databases.
• Assists with marketing and data retrieval.
• Performs other duties as assigned.

Skills

Customer service

Bilingual English-Spanish

Communication

Data entry

Education

College Certificate

Tools

Microsoft Office

Job description

South Texas College is seeking a Customer Service Technician in the Educational Technologies department. The role focuses on delivering exceptional customer service to the public and college staff, handling inquiries, and providing information about Institute for Advanced Manufacturing programs.

Responsibilities include managing the front reception, assisting with marketing materials, registering students, and maintaining payment verification and student databases, with opportunities to work