Direct Wage - Customer Service Technician

southtexascollege; Trevino Colonia (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The South Texas College Educational Technologies department is seeking a Customer Service Technician. You will deliver a friendly, knowledgeable impression to the public and College employees while providing information about Institute for Advanced Manufacturing programs and assisting with enrollment activities.

Responsibilities include managing the front desk, assisting with recruitment, registering students, processing payments, and maintaining student databases and course schedules.

Qualifications

• College certificate with at least 30 college hours.
• At least 6 months of customer service experience (preferred).
• Experience with Banner or similar enterprise systems (preferred).

Responsibilities

• Respond to inquiries and provide information about Institute for Advanced Manufacturing programs.
• Manage front reception area.
• Recruit and mail brochures and flyers in response to inquiries.
• Register students for courses and verify payments.
• Create and update student database.
• Maintain course schedules and communicate status to instructors and students.
• Accept payments during events and route to Cashier's Office.
• Cancel classes and notify affected parties.
• Prepare instructional packets and arrange supplies.
• Assist with marketing and data retrieval.
• Perform other duties as assigned.

Skills

Communication skills

Microsoft Office

Bilingual (English-Spanish)

Time management

Teamwork

Flexible hours

Mission-driven

Reading/Writing

Presentation skills

Basic math

Instruction following

Problem solving

Education

College certificate

Tools

Banner (enterprise systems)

Job description

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:
Social Security Number
Date of Birth
Age
Citizenship Status
Gender
Ethnicity/Race
Marital Status
Applicant Photos

* A redaction guide can be found by clicking here .

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts

Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts

Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Educational Technologies

General Statement of Job

The Customer Service Technician provides a positive, friendly, and knowledgeable impression of the College, interacts with the public and College employees and provides exceptional customer service. Provides general information and assistance regarding the Institute for Advanced Manufacturing programs.

Specific Duties and Responsibilities

Essential Functions:

• Performs a wide variety of customer service and office support functions including responding to inquiries, and providing general information and assistance to the public and College employees regarding the Institute for Advanced Manufacturing programs.
• Manages front reception area.
• Assists with recruitment and mails out brochures and flyers in response to inquiries.
• Registers students for courses and verifies payments have been made when applicable.
• Creates and updates student database.
• Maintains course schedule for class status; provides status to instructors/students.
• Accepts payments for courses during special events, logs-in checks and money orders, and routes payments to Cashier's Office for processing.
• Cancels classes as appropriate; notifies instructors/students and drops students from the enterprise system.
• Prepares instructional packets for instructors; prepares copies; arranges for supplies.
• Assists departmental staff with marketing and data retrieval.
• Performs other duties as assigned.

Required Education and Experience

• College Certificate, a minimum of 30 college hours required.
• At least six (6) months of customer service experience, preferred.
• Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Bilingual, English-Spanish, preferred.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

All applicants are subject to a national criminal background check under South Texas College policy.
Security Sensitive position: In addition, subject to federal background check.

Physical Requirements

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Bending the body downward and forward by bending leg and spine.
Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Picking, pinching, typing, or otherwise working, primarily with fi