Student Services Front Desk Specialist

South Texas College; United States; Hybride; USD 18 000 - 25 000; Plein temps

Résumé du poste

South Texas College's Centers for Learning Excellence seeks a Customer Service Technician to greet students, staff and community users, answer inquiries, and provide information about CLE spaces and programs.

You will manage the front desk, enforce printing and computer-use policies, assist with attendance tracking software, and support marketing and data retrieval; some evenings/weekends may be required. The role emphasizes friendly, helpful service and teamwork.

Qualifications

• Requires College Certificate and at least 30 earned college hours.
• At least six months of customer service experience required.
• Experience with enterprise systems in higher education (e.g., Banner) preferred.

Responsabilités

• Provide friendly, knowledgeable customer service to students, staff, and community users.
• Manage front reception area and respond to inquiries about CLE.
• Enforce CLE and printing/computer-use policies.
• Assist with attendance tracking and appointment scheduling software.
• Assist in marketing and data retrieval for CLE.
• Perform other duties as assigned.

Connaissances

Oral and written communication

Interpersonal skills

Bilingual English/Spanish (preferred)

Ability to prioritize and multitask

Teamwork and independence

Formation

College Certificate

30 earned college hours

Outils

Microsoft Office

Description du poste

South Texas College's Centers for Learning Excellence seeks a Customer Service Technician to greet students, staff and community users, answer inquiries, and provide information about CLE spaces and programs.

You will manage the front desk, enforce printing and computer-use policies, assist with attendance tracking software, and support marketing and data retrieval; some evenings/weekends may be required. The role emphasizes friendly, helpful service and teamwork.