Service Desk Specialist — Tech Support & Customer Care

South Texas College; McAllen (TX); On-site; USD 33,000 - 39,000; Full time

Job summary

South Texas College is seeking a Service Desk/Information Services support specialist to assist staff and students via phone and email, handling telecom, hardware, and software inquiries. The role emphasizes customer service, ticketing, and timely problem resolution.

Required is a High School Diploma or GED with at least six months of customer service experience. Proficiency in Microsoft Office and Windows is essential; bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or GED required.
• Six+ months customer service experience preferred.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Bilingual English/Spanish preferred.
• Ability to work evenings and/or weekends as needed.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical and procedural support via telephone and e-mail for telecom, hardware and software inquiries.
• Serve as Service Desk main operator line and assist staff and students with calls.
• Create Service Tickets for all requests.
• Monitor Service Desk e-mail and voicemail.
• Escalate problems affecting multiple users as needed.
• Maintain focus on customer service, quality, and detail.
• Perform other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Multitasking

Problem solving

Teamwork

Detail oriented

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Internet research

Job description

South Texas College is seeking a Service Desk/Information Services support specialist to assist staff and students via phone and email, handling telecom, hardware, and software inquiries. The role emphasizes customer service, ticketing, and timely problem resolution.

Required is a High School Diploma or GED with at least six months of customer service experience. Proficiency in Microsoft Office and Windows is essential; bilingual English/Spanish is preferred.