Campus Front Desk Ambassador & Guest Experience

Universal Technical Institute; Florida; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Health Insurance

Vision Insurance

Dental Insurance

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute invites a Front Desk Coordinator to greet visitors, answer calls, and support campus operations with a friendly, professional approach. You’ll be the heartbeat of the campus, delivering excellent customer service and coordinating tours and events.

You’ll manage mail, help admissions, and assist multiple departments while maintaining a welcoming atmosphere for students, families, and staff. A High School diploma or GED and multi-line phone experience are required.

Qualifications

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.
• Ability to work in a fast-paced, visible environment.
• Strong communication with all levels of staff and visitors.

Responsibilities

• Welcome and register all visitors, answer calls professionally, and direct inquiries to the appropriate staff.
• Provide top-notch customer service to students, families, staff, and external partners.
• Handle mail, packages, and checks; distribute to correct departments.
• Support campus departments with administrative tasks and events like Open House.
• Coordinate campus tours, maintain guest records, and provide feedback on interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork.

Skills

Multi-line phone system

Customer service

Public speaking

Keyboarding

Professional demeanor

Communication

Team interaction

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Universal Technical Institute invites a Front Desk Coordinator to greet visitors, answer calls, and support campus operations with a friendly, professional approach. You’ll be the heartbeat of the campus, delivering excellent customer service and coordinating tours and events.

You’ll manage mail, help admissions, and assist multiple departments while maintaining a welcoming atmosphere for students, families, and staff. A High School diploma or GED and multi-line phone experience are required.