Front Desk Coordinator

Universal Technical Institute, Inc.; Canton Charter Township (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Parental Leave

Insurance Coverage

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute welcomes a Front Desk Coordinator to greet visitors, answer calls, and support campus operations with a friendly, professional demeanor. You will be the heartbeat of the campus, guiding prospective students, families, and staff, while routing inquiries to the right teams and delivering top-notch customer service.

This role requires multitasking in a fast-paced environment, coordinating tours, assisting with events, and maintaining accurate guest records.

Qualifications

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Responsibilities

• Welcome and register all visitors, answer incoming calls professionally, and direct guests and inquiries to the appropriate staff or department.
• Provide top-notch customer service to students, families, staff, and external partners, maintaining a friendly and professional demeanor.
• Handle incoming mail, packages, and checks; ensure timely distribution to the correct departments.
• Support multiple departments with administrative tasks and assist with campus events like Open House, Orientation, and Graduation.
• Coordinate and deliver professional campus tours, maintain guest records, and provide feedback on visitor interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork and other support duties as needed.

Skills

Customer service

Multi-line phone

Public speaking

Professional demeanor

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Overview

Be the Face of UTI – Join Us as a Front Desk Coordinator!

Do you love making great first impressions and creating warm, welcoming experiences? As our Front Desk Coordinator, you’ll be the heartbeat of the campus—greeting prospective students, families, guests, and team members with a smile and can-do attitude.

In this fast-paced, people-focused role, you’ll be a true brand ambassador, juggling calls, supporting campus operations, and making sure every visitor feels seen, heard, and excited about their UTI journey. Your attention to detail, friendly personality, and ability to thrive under pressure will make you the go-to person everyone trusts.

If you're passionate about helping others, love a good challenge, and enjoy being at the center of the action—this is your moment to shine!

What We Offer

$18-$20 per hour

• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Welcome and register all visitors, answer incoming calls professionally, and direct guests and inquiries to the appropriate staff or department.
• Provide top-notch customer service to students, families, staff, and external partners, maintaining a friendly and professional demeanor.
• Handle incoming mail, packages, and checks; ensure timely distribution to the correct departments.
• Support multiple departments with administrative tasks and assist with campus events like Open House, Orientation, and Graduation.
• Coordinate and deliver professional campus tours, maintain guest records, and provide feedback on visitor interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork and other support duties as needed.

Qualifications

Education / Experience

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Skills

• Ability to work in a fast-paced and highly visible environment.
• Ability to maintain a professional and approachable demeanor.
• Ability to communicate effectively with all levels of employees and visitors (written and verbal).
• Ability to work well with a variety of styles and personalities.
• Possess excellent customer service skills.
• Knowledge of Microsoft Office software
• Confidence in public speaking
• Strong keyboarding skills

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!