Campus Front Desk & Guest Services Coordinator

Universal Technical Institute, Inc.; Canton Charter Township (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Parental Leave

Insurance Coverage

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute welcomes a Front Desk Coordinator to greet visitors, answer calls, and support campus operations with a friendly, professional demeanor. You will be the heartbeat of the campus, guiding prospective students, families, and staff, while routing inquiries to the right teams and delivering top-notch customer service.

This role requires multitasking in a fast-paced environment, coordinating tours, assisting with events, and maintaining accurate guest records.

Qualifications

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Responsibilities

• Welcome and register all visitors, answer incoming calls professionally, and direct guests and inquiries to the appropriate staff or department.
• Provide top-notch customer service to students, families, staff, and external partners, maintaining a friendly and professional demeanor.
• Handle incoming mail, packages, and checks; ensure timely distribution to the correct departments.
• Support multiple departments with administrative tasks and assist with campus events like Open House, Orientation, and Graduation.
• Coordinate and deliver professional campus tours, maintain guest records, and provide feedback on visitor interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork and other support duties as needed.

Skills

Customer service

Multi-line phone

Public speaking

Professional demeanor

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Universal Technical Institute welcomes a Front Desk Coordinator to greet visitors, answer calls, and support campus operations with a friendly, professional demeanor. You will be the heartbeat of the campus, guiding prospective students, families, and staff, while routing inquiries to the right teams and delivering top-notch customer service.

This role requires multitasking in a fast-paced environment, coordinating tours, assisting with events, and maintaining accurate guest records.