Campus Bookstore & Operations Manager

MassBay Community College; Wellesley (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

Paid holidays

Pension plan

Job summary

MassBay Community College seeks a Manager of Business Operations to lead day-to-day bookstore and campus services across multiple campuses. You will supervise staff, coordinate with vendors, and ensure service levels and policy compliance to support students and faculty.

The role requires a Bachelor’s in business/ops, 3+ years managing auxiliary services, and strong organizational and communication skills. Salary range is $75,000–$85,000 with competitive benefits; on-site at Wellesley Hills

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years of experience managing auxiliary or related services.
• Excellent organizational skills, attention to detail and quality.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods and stock shelves.

Responsibilities

• Manage day-to-day bookstore operations and liaison with vendors, students, faculty, staff.
• Oversee external vendors ensuring contract compliance and performance standards.
• Coordinate course-material adoption support, order fulfillment, rental returns, and on-campus distribution.
• Assist with textbook-related financial aid programs, including grants and scholarships.
• Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing.
• Establish and monitor vendor service level standards, customer concerns, vendor performance, and compliance with procedures.
• Oversee campus merchandise and gear shop operations, including receiving, inventory, merchandising, and sales support.
• Provide guidance to students, faculty and staff on book adoption processes, inventory audit, and other services.
• Coordinate and support physical inventories, reconciliations, transfers, tagging, reporting, and discrepancy follow-up.
• Coordinate surplus property identification, storage, transfer, reuse, and disposal per procedures.
• Research and collaborate on contracts with Procurement.
• Ensure compliance with MassBay policies and regulations.
• Assess needs and develop strategies to enhance auxiliary services and sustainability goals.

Skills

Organizational skills

Communication skills

Staff supervision

Vendor coordination

Inventory management

Customer service

Policy development

Education

Bachelor's degree in Business Administration

Tools

PeopleSoft Financials

Inventory systems

POS systems

Job description

MassBay Community College seeks a Manager of Business Operations to lead day-to-day bookstore and campus services across multiple campuses. You will supervise staff, coordinate with vendors, and ensure service levels and policy compliance to support students and faculty.

The role requires a Bachelor’s in business/ops, 3+ years managing auxiliary services, and strong organizational and communication skills. Salary range is $75,000–$85,000 with competitive benefits; on-site at Wellesley Hills