Bookstore & Campus Operations Leader

Massachusetts Bay Community College; Wellesley (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision discount program

Pension plan (Defined Benefit)

Tuition benefits for employees and/or-

EAP and PSLF eligibility

Job summary

Massachusetts Bay Community College is seeking a Manager of Business Operations to lead bookstore and on-campus services across multiple campuses. You will supervise staff, manage inventories, coordinate with vendors, and ensure compliant, efficient service delivery while aligning with the college mission.

The role emphasizes student-focused support, policy development, and collaboration with Procurement, Financial Aid, and other departments to enhance auxiliary services and sustainability

Qualifications

• Bachelor's degree or equivalent combination of education and experience in Business Administration, Operations Management, or related field.
• Minimum of 3 years' experience managing auxiliary or related services.
• Excellent organizational skills with attention to detail and quality.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods and stock 6' shelves; move between buildings; lift up to 35 lbs.

Responsibilities

• Manage day-to-day bookstore operations and liaison with vendors, students, faculty, staff, and campus partners.
• Oversee external vendors ensuring contract compliance and performance standards.
• Coordinate course-material adoption support, order fulfillment, and on-campus distribution; resolve student issues.
• Assist with textbook-related financial aid programs including grants, scholarships, and emergency support.
• Draft and lead institutional policy on adoption timelines, cost transparency, and pricing aligned with guidelines.
• Establish and monitor vendor service levels, customer concerns, and contract compliance.
• Oversee campus merchandise and gear shop operations including inventory and sales support.
• Provide navigation assistance to students and staff for book adoption, inventory audit, and services.
• Coordinate physical inventories, transfers, tagging, reporting, and discrepancy follow-up.
• Coordinate surplus property identification, storage, transfer, reuse, and disposal per procedures.
• Research and collaborate on contracts with Procurement; ensure compliance with policies and regulations.
• Develop strategies to enhance auxiliary services and sustainability goals.

Skills

Organizational skills

Communication skills

Interpersonal skills

Staff supervision

Inventory management

Education

Bachelor's degree in Business Administration / Operations Management or related field

Tools

PeopleSoft Financials

Inventory/POS systems

Job description

Massachusetts Bay Community College is seeking a Manager of Business Operations to lead bookstore and on-campus services across multiple campuses. You will supervise staff, manage inventories, coordinate with vendors, and ensure compliant, efficient service delivery while aligning with the college mission.

The role emphasizes student-focused support, policy development, and collaboration with Procurement, Financial Aid, and other departments to enhance auxiliary services and sustainability