Calm-Voice 911 Dispatcher: Urgent Help Coordinator

Emergency Telecommunicator Services; Flint (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Genesee, MI is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, gather essential details, and coordinate police, fire, or medical resources.

This role demands calm communication, quick decision making, accurate typing, active listening, and the ability to manage multiple systems.

Qualifications

• A high school diploma or GED commonly required.
• Typing accuracy and clear, concise communication are essential.
• Ability to organize information under pressure and stay focused.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into CAD systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Multitasking

Organize information

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Genesee, MI is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, gather essential details, and coordinate police, fire, or medical resources.

This role demands calm communication, quick decision making, accurate typing, active listening, and the ability to manage multiple systems.