Emergency Communications Dispatcher — 24/7 Public Safety

911 Emergency Communications; Richards (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

911 Emergency Communications is seeking qualified dispatchers to connect callers with police, fire, or medical responders. In Vernon, MI, you may receive emergency and non-emergency calls, confirm locations, collect vital details, and relay information across multiple systems.

The role requires calm communication, strong typing, active listening, and the ability to work under pressure in rotating shifts. Training and certifications are determined by the hiring agency, with shifts including

Qualifications

• High school diploma or equivalent required.
• Strong typing, listening, and communication skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking qualified dispatchers to connect callers with police, fire, or medical responders. In Vernon, MI, you may receive emergency and non-emergency calls, confirm locations, collect vital details, and relay information across multiple systems.

The role requires calm communication, strong typing, active listening, and the ability to work under pressure in rotating shifts. Training and certifications are determined by the hiring agency, with shifts including