Calm-Under-Pressure 911 Dispatcher: Rapid Call Coordination

Emergency Telecommunicator Services; Fort Myers (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking dispatchers for Saint James City, FL. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using multiple radio and CAD systems.

The role requires calm, attentive communication, accurate data entry, and the ability to manage shifting priorities in a fast-paced public safety environment. Training and certification paths vary by agency and position.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong typing, listening, clear speech are essential.
• Testing scores, training deadlines and certifications vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Basic computer skills

Information organization

Education

High school diploma

Tools

None

Job description

Emergency Telecommunicator Services is seeking dispatchers for Saint James City, FL. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using multiple radio and CAD systems.

The role requires calm, attentive communication, accurate data entry, and the ability to manage shifting priorities in a fast-paced public safety environment. Training and certification paths vary by agency and position.