911 Emergency Dispatcher — Calm, Critical Public Safety

Emergency Telecommunicator Services; Bayboro (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking a Bayboro-based 911 Emergency Dispatcher to connect urgent callers with the right responders. The job emphasizes calm, clear communication, accurate data collection, and efficient multi-system coordination.

The role requires high school graduation and the ability to perform under pressure, with shift work and possible overtime depending on agency needs. Training and confidentiality standards apply.

Qualifications

• High school diploma or equivalent required.
• Strong typing and listening skills.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Clear speech

Typing

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services is seeking a Bayboro-based 911 Emergency Dispatcher to connect urgent callers with the right responders. The job emphasizes calm, clear communication, accurate data collection, and efficient multi-system coordination.

The role requires high school graduation and the ability to perform under pressure, with shift work and possible overtime depending on agency needs. Training and confidentiality standards apply.