Calm-Under-Pressure 911 Dispatcher – Queens

County Emergency Communications; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

County Emergency Communications in Queens, NY seeks 911 Emergency Dispatchers to connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants may work rotating shifts, including overtime, with potential advancement based on testing and training deadlines.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear communication

Computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Queens, NY seeks 911 Emergency Dispatchers to connect callers with responders, gather critical information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants may work rotating shifts, including overtime, with potential advancement based on testing and training deadlines.