Calm-Under-Pressure 911 Dispatcher – Critical Response

Emergency Telecommunicator Services; Fishers Landing (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Job summary

Emergency Telecommunicator Services in Fishers, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources. You will gather essential information, confirm locations, and coordinate responders in high-pressure environments.

Roles may require overnight shifts, weekends, holidays, and overtime. A high school diploma and strong typing, listening, and communication skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer proficiency

Information organization under stress

Education

High school diploma or equivalent

Tools

CAD/Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Fishers, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources. You will gather essential information, confirm locations, and coordinate responders in high-pressure environments.

Roles may require overnight shifts, weekends, holidays, and overtime. A high school diploma and strong typing, listening, and communication skills are essential for success.