Calm-Under-Pressure 911 Dispatcher - Precise Emergency Response

Emergency Telecommunicator Services; Glenford (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Training opportunities

Job summary

Emergency Telecommunicator Services in Glenford, NY seeks 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, or EMS per procedures. The role requires calm communication and attention to detail.

Responsibilities include answering calls, verifying locations, entering data into CAD systems, and relaying updates. Some agencies may require background checks and certifications; shifts may include nights, weekends, and overtime.

Qualifications

• A high school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Glenford, NY seeks 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, or EMS per procedures. The role requires calm communication and attention to detail.

Responsibilities include answering calls, verifying locations, entering data into CAD systems, and relaying updates. Some agencies may require background checks and certifications; shifts may include nights, weekends, and overtime.