24/7 Public Safety Dispatcher — Calm, Critical Response

Emergency Telecommunicator Services; Keuka Park (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking capable 911 dispatchers for Keuka Park, NY. You will answer emergency and nonemergency calls, confirm locations, coordinate responders, and document incident details using agency procedures.

The role requires calm communication, active listening, accurate typing, and the ability to manage multiple screens and radio systems. This public safety position may include overnight shifts, weekends, and required overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking capable 911 dispatchers for Keuka Park, NY. You will answer emergency and nonemergency calls, confirm locations, coordinate responders, and document incident details using agency procedures.

The role requires calm communication, active listening, accurate typing, and the ability to manage multiple screens and radio systems. This public safety position may include overnight shifts, weekends, and required overtime.