Maricao 911 Dispatcher — Calm, Critical-Response Pro

911 Emergency Communications; Cedar Rapids (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety responders in Maricao, PR. You will handle emergency and nonemergency calls, verify details, and relay information across multiple systems to ensure swift response.

The role requires calm communication under pressure, accurate data entry, and strict confidentiality. Training and shift work, including nights or weekends, may be required.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing speed, listening, clear speech, and organization under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety responders in Maricao, PR. You will handle emergency and nonemergency calls, verify details, and relay information across multiple systems to ensure swift response.

The role requires calm communication under pressure, accurate data entry, and strict confidentiality. Training and shift work, including nights or weekends, may be required.