911 Emergency Dispatcher — Calm, Rapid Response Operator

Emergency Telecommunicator Services; Sugar Land (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Thompsons, TX is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gather critical details, and coordinate responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems during emergencies.

Duty Location is Thompsons, TX with potential overnight shifts, weekends, holidays, and overtime. A high school diploma or GED is commonly required; testing, training, and certification are

Qualifications

• Typing, listening, and clear communication are essential.
• Ability to manage multiple information streams and stay calm under pressure.
• Basic computer skills and software navigation are required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Thompsons, TX is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gather critical details, and coordinate responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems during emergencies.

Duty Location is Thompsons, TX with potential overnight shifts, weekends, holidays, and overtime. A high school diploma or GED is commonly required; testing, training, and certification are