Calm-Under-Pressure 911 Dispatcher | Emergency Communications

County Emergency Communications; Posen (IL); Presencial; USD 40.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Retirement benefits

Paid leave

Resumo da vaga

County Emergency Communications seeks 911 Emergency Dispatchers in Posen, IL. You will connect callers with police, fire, or EMS, gather critical information, and coordinate responders per agency procedures.

The role requires calm communication, accurate documentation, and multi‑system operation. Eligible applicants typically hold a high school diploma or GED, with training completing required testing and certifications.

Qualificações

• High school diploma or GED commonly required.
• Typing, listening, and clear speech essential for fast information capture.
• Basic computer proficiency and ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Computer literacy

Formação

High school diploma or GED

Ferramentas

Computer-aided dispatch systems

Descrição da vaga

County Emergency Communications seeks 911 Emergency Dispatchers in Posen, IL. You will connect callers with police, fire, or EMS, gather critical information, and coordinate responders per agency procedures.

The role requires calm communication, accurate documentation, and multi‑system operation. Eligible applicants typically hold a high school diploma or GED, with training completing required testing and certifications.