24/7 Emergency Dispatcher – Calm, Critical Calls

Emergency Telecommunicator Services; Summerfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Summerfield, IL seeks a dedicated 911 Emergency Dispatcher to connect callers with responders, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, inputting data into CAD, and maintaining records while multitasking across systems. Strong listening and communication skills are essential.

Qualifications

• High school diploma or equivalent required/commonly requested.
• Accurate typing and data entry skills.
• Active listening and clear communication essential.
• Basic computer skills and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training scope.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services in Summerfield, IL seeks a dedicated 911 Emergency Dispatcher to connect callers with responders, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, inputting data into CAD, and maintaining records while multitasking across systems. Strong listening and communication skills are essential.