Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Socorro (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Magdalena, NM seeks 911 Emergency Dispatchers to connect those in need with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

Dispatchers must stay calm, accurately document changing details, and relay information while managing multiple systems.

Qualifications

• High school diploma or equivalent required.
• Strong typing, listening, and clear communication skills are essential.
• Ability to manage information under pressure and multitask.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Info organization

Education

High school diploma

Job description

County Emergency Communications in Magdalena, NM seeks 911 Emergency Dispatchers to connect those in need with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

Dispatchers must stay calm, accurately document changing details, and relay information while managing multiple systems.