Calm-Under-Pressure 911 Dispatcher | Emergency Communications

County Emergency Communications; Lovington (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Lovington, NM is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, accurate information relay, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing incidents, and documenting details while maintaining confidentiality.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing speed and accuracy, listening, and clear speech are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training.
• Maintain records and protect confidentiality.

Skills

Typing

Active Listening

Clear Speech

Basic Computer Skills

Information Organization

Education

High School Diploma or GED

Tools

CAD Systems

Job description

County Emergency Communications in Lovington, NM is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, accurate information relay, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing incidents, and documenting details while maintaining confidentiality.