Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Goulding's (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime compensation

Job summary

911 Emergency Communications in Monument Valley is seeking qualified dispatchers to connect callers with police, fire, or medical responders. The role involves taking emergency and nonemergency calls, gathering essential information, and coordinating resources per agency procedures.

The work requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

911 Emergency Communications in Monument Valley is seeking qualified dispatchers to connect callers with police, fire, or medical responders. The role involves taking emergency and nonemergency calls, gathering essential information, and coordinating resources per agency procedures.

The work requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.