911 Emergency Dispatcher: Calm, Critical Communications

Emergency Telecommunicator Services; Isleta Pueblo (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for positions in Isleta, NM. Responsibilities include answering emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and EMS according to agency procedures.

Candidates should demonstrate calm communication, strong listening, precise typing, and the ability to manage multiple systems under pressure.

Qualifications

• Active listening, clear speech, accurate typing.
• Ability to organize information under pressure and manage multiple systems.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for positions in Isleta, NM. Responsibilities include answering emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and EMS according to agency procedures.

Candidates should demonstrate calm communication, strong listening, precise typing, and the ability to manage multiple systems under pressure.